Who is Raise Your Profile?

Raise Your profile is a 100% not for profit company with a mission to help charities succeed. We provide a number of free services, systems and events all 100% free to any UK charity.

Can we use Raise Your Profile offerings?

Our Service are available to all UK charities.

Will it cost us anything to use Raise Your Profile’s offerings?

All services, events and Systems are 100% free.

Will Raise Your Profile be earning any interest from the donated money?

Not at all, unlike other companies we never hold or handle any money. Our systems and services put the charity itself in control with the money going directly from the donor to the charity, we do not act as a middleman.

How is Raise Your Profile funded?

We have a very unique structure for funding through our sister company Fruitful Media Ltd.

What makes Raise Your Profile so special?

Everything we do is designed to help the charities using the service, our ultimate aim is to make a positive difference in the world around us. The best way to achieve this is for us to provide the tools and power to charities who work daily to make our world a better place.

Does my charity have to be registered for gift aid to use your services?

No, any charity can use our service, however it’s a good idea to ensure that you are registered for gift aid as this is extra income for the charity for free.

Will Raise Your Profile collect gift aid on our behalf?

Our aim is always to put the charity in the driving seat, therefore we provide charities with the ability to make unlimited gift aid claims through our systems. The money is then paid directly to the charity by HMRC.

We are registered and using other similar services, can we use Raise Your Profile’s services?

Yes, you can use as many other services as you would like to, there is no requirement for exclusivity.

Are there any hidden charges from you?

No, we never ever charge for our services. There are other connected services a charity can choose to use that may incur costs such as Sage accounts, mailchimp etc. But we do not ever charge the charity for our services.

Why are you free?

We want our service to be accessible to all charities of all sizes regardless of their funding status. Every charity makes a difference.

Will there be any fees in the future?

No, our services are free and will be forever.

Are there any compromises because its free?

Not at all, in fact we believe that our systems/support are far superior to any paid systems available on the market.

Several organisations offer online services to help charities raise funds. Why should we choose Raise Your Profile?

We are determined and work relentlessly to help charities. Our services are 100% free and our systems are the most powerful available to UK charities today.

Are your services safe and secure?

Yes, all data is fully encrypted. Data us held on our own dedicated servers in a UK data centre.

Also, donations are 100% safe, all donations are processed through PCI-certified auditors who are certified to PCI Service Provider Level 1. This is the most stringent level of certification available.

The donated money goes instantly and directly to the charity, we do not hold or handle any money.

How do I register?

Visit https://www.donationmanager.co.uk/sign-up.

We are an exempt charity, can we use Raise Your Profile’s services?

Yes, we will require documentation to prove your status.

We are a CASC (community amateur sports club). Can we register with Raise Your Profile?

Yes, we will require documentation to prove your status.

Do you provide Technical Support?

Yes we offer live online technical support as well as email support with a 1 hour response time.

How long does it take for our application to be processed?

Applications are usually within 24 hours, further checks may sometimes be needed which will take a bit longer.

What is Donation Manager?

Donation Manager is a suite consisting of systems and tools, this currently includes:

TotalGiving
NowDonate
NowGoOnline
RedCloud SRM BETA
ChampionHeroes

Will you charge for the service at a later date?

No, the donation manager suite is free and always will be.

When was Donation Manager Launched?

The first version of Donation Manager was launched in February 2013.

How many charities use Donation Manager?

There are currently over 13,000 UK charities using Donation Manager.

Do you provide Technical Support?

Yes, we provide live online support as well as email support with a one hour response rate.

Can we make gift aid claims?

Yes, you can make an unlimited number of gift aid claims through the system for both online and offline donations.

How do we receive gift aid payments?

Gift aid payments will be sent directly to you by HMRC.

I’ve forgotten my password can I reset it?

Yes, please visit https://www.donationmanager.co.uk/unlimited/password-reset.

Can I get reporting information for my charity?

Yes, there is comprehensive reporting facility within Donation Manager.

What is TotalGiving?

TotalGiving is an incredible fundraising platform, it is the first platform where money goes directly from the donor to the charity, cutting out the middleman.

Is there any commission taken from the donation by TotalGiving?

There is zero commission and zero fee taken by TotalGiving. However, payment providers incure a small fee to process the donation which is paid directly to them – For a complete breakdown see https://www.totalgiving.co.uk/see-the-difference.

How does TotalGiving compare to other fundraising platforms?

See https://www.totalgiving.co.uk/see-the-difference.

What payment methods can be used for donating on TotalGiving?

Charities can take donations in 140 different currencies from almost every country in the world via credit card, debit card, direct debit or paypal.

Can we use other online giving services as well?

Yes, you can use as many other services as you would like to, there is no requirement for exclusivity.

Can we create different fundraising pages?

Yes, you and your supporters can create unlimited number of fundraising and appeal pages.

Can we set start and end dates for our events?

Yes.

Can we update and modify our charity page?

Yes, you have the ability to make changes to your charity page.

Can we find out who is raising funds for us and how much they raised?

Yes, you will have complete and full access to all data held.

Will we receive an e-mail notification for every donation made?

Yes, you will receive and email every time a donation is made, you do have the ability to turn this feature off if you wish.

How will I know when my charity has a new fundraiser?

You will receive an email letting you know when a new fundraising page is created.

Will we have access to contact details for fundraisers and donors?

Yes, you will have complete and full access to all data held.

Do the fundraising totals shown include Gift Aid?

By default the totals do include gift aid, however you do have the ability to change this to show the amount excluding gift aid.

How long will my charity’s fundraising events be on TotalGiving?

As long as you would like.

How do I get reporting information for my charity?

There are comprehensive reporting features available within the system.

What should I do if I see inappropriate content, comments or images on a Fundraising or Charity page?

Please report this to us and it will be removed as a matter of high priority.

What guidelines can I follow to make sure my page or comment is not deemed inappropriate?

We are not responsible for the content charities, fundraisers or donors post, but as this is an open channel if any visitor finds your content offensive or inappropriate they may report it to us for possible deletion. To ensure your page or comment is not inappropriate please follow these guidelines.
Avoid statements that:
are misleading, unlawful, deceptive or fraudulent
are abusive or insulting
are defamatory or slanderous
contain offensive language
are intended to provoke or offend our employees or TotalGiving users
are otherwise inappropriate for the page.

Can companies donate to charity through TotalGiving?

Yes, anyone can make a donation through TotalGiving.

What payment methods can be used for donating on NowDonate?

NowDonate enables you to take the following payments:

Debit & credit cards
Direct Debit
PayPal.

Can we customise the look of the checkout to link more strongly with our charity’s branding?

Yes, you have full control to customise the donation process with options ranging from a simple button to an advanced API.

My charity has a facebook account, can I take donations using NowDonate on facebook?

Yes, we offer a Facebook app to enable you to take donations within Facebook.

Will we receive an e-mail notification for every donation made?

Yes, you will receive and email every time a donation is made, you do have the ability to turn this feature off if you wish.

Will we have access to contact details for donors?

Yes, you will have complete and full access to all data held.

Can we use NowDonate to sell goods, services or event tickets?

Yes, you can use NowDonate for anything but you will need to check the rules on claiming gift aid for that particular purpose.

Can we send “thank you” messages to our donors through NowDonate?

Yes, you can send fully customisable “thank you” messages.

Is there any commission taken from the donation by NowDonate?

There is zero commission and zero fee taken by NowDonate. However, payment providers incur a small fee to process the donation which is paid directly to them – For a complete breakdown see https://www.totalgiving.co.uk/see-the-difference.

What is NowGoOnline?

NowGoOnline provides you with the ability to have an unlimited number of websites. These are one-page websites designed to give you the most effective presence. You can setup an unlimited number of websites for example one for each project.

Will my website(s) look good on different devices?

Yes, the website will be fully responsive.

Is it possible to make regular changes to my website(s)?

Yes, you can make unlimited changes to NowGoOnline websites.

Is it possible to take donations through my website(s)?

Yes, the website has ability to take donations which are integrated in the Donation Manager Suite enabling you to claim gift aid too.

I already own domain names, can I use this them with NowGoOnline?

Yes, you simply point the A record to the server, we will guide you through this process.

Do I need to buy hosting to use NowGoOnline?

No, hosting is included free.

How does NowGoOnline compare to other website systems such as Wordpress?

There are some incredibly good free website systems online. NowGoOnline does not aim to replicate these, it is a simple effective one-page presence aimed to tie into the social media presence charities should have in place.