What is Donation Manager?
Donation Manager is the most powerful in-depth donation management system in the UK. Approved by HMRC, it enables charities to administer donations and claim gift aid.
We are a UK registered charity, do we qualify for a Donation Manager account?
Donation Manager is available to UK registered charities that have a valid charity number issued to them by the Charity Commission, OSCR or Northern Ireland Charity Commission.
We are an exempt charity, do we qualify for a Donation Manager account?
Yes, we will ask for a number of documents to enable us to run relevant checks.
We are a CASC (community amateur sports club), do we qualify for a Donation Manager account?
Yes, we will require you to provide some extra documentation in order to complete the verification process.
Are there any hidden charges or fees?
No, Donation Manager is completely free.
Can I import my donors and donations into Donation Manager?
Yes, Donation Manager allows you to import donations directly into your account to add both donors and donations.
What reporting is available with the system?
We provide detailed reports as well as graphs. The charity also have the ability to download any data.
Can I take online donations for my charity?
Who holds the funds for my charity's online donations?
Can I claim Gift Aid on my donations?
Yes, Donation Manager allows you to submit online Gift Aid claims directly to HMRC.
Can I claim on donations using the Gift Aid Small Donation Scheme (GASDS)?
Yes, simply complete the questionnaire once you have logged in to see if you are eligible and you can start claiming on small cash donations in addition to your standard donations.
How will my data be used?
The data you provide will only be used to enable the use of our systems. We will not use your information for purposes that are not clear when you provide your details, and we will not disclose it outside Raise Your Profile Ltd without your consent for example donor details provided to HMRC to enable the charity to claim Gift Aid.
How are you funded?
The development and maintenance of the systems is funded through amazing corporate sponsors and philanthropists.
Which large charity’s use your system?
We have a policy of 100% fairness to all charity’s registered with us and as such we never highlight or name one charity over another. We currently have over 10,000 charities using our systems with income ranging from £5000 to £260,000,000.
Do you offer support?
Yes we offer high end support via email as well as live online support, please contact email@example.com with any queries, feedback or suggestions.
What is your support response time?
We have an average support response time of 1 hour between 9am – 5pm Monday to Friday, however any urgent enquiries are dealt with quickly outside of office hours.
There is a feature I need for my charity which isn't currently offered by Donation Manager, can I have this developed?
Please contact firstname.lastname@example.org with any feature ideas. We will be happy to consider your requests for future versions of Donation Manager.